Cloudwize delivers periodic reporting of the monitoring and maintenance activities completed and access to a customer dashboard that provides real-time data. Client dashboards include a plethora of information about current tickets, historical tickets, triage times, workstation and server details, software renewals, licensing information, quotes and recommendations, invoicing, key contacts and much more. This information helps you understand upcoming costs for budgeting purposes, can assist with internal IT audits on hardware, software or tickets.
We believe in having transparent dialogue with our clients, so we plan for high level strategic catchups. This creates an opportunity to highlight ways in which we can improve efficiency for your current network and to address any potential issues. We also discuss future planning and any upcoming purchases and expenditure due to business expansion, additional staff, or similar events. These reviews will also be an opportunity for us to inform you of the latest technology and how it can be integrated into your current network environment.
All plant and equipment, including technology, requires regular servicing and life cycle management. We at Cloudwize are experts in this field and work with you to develop a roadmap for your business’ future IT needs, ensuring maximum uptime and allowing you to focus on what really matters.
Get in touch with us and we’ll arrange a free initial consultation to talk about how we can help you optimise your company’s IT infrastructure.
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