RITA is the quickest and easiest way to log a support ticket. She is always available, and she gets the right information to us, while keeping you updated on the progress.
The video on the left walks you through how to raise a support ticket through RITA on your computer so you can rest assured it’s being looked after in the most efficient way possible.
Having RITA installed on your mobile device means that you can always log a job, no matter the issue.
It’s as easy as that! If you need further support or help, feel free to get in touch.
When we close your ticket, we’ll email you a confirmation and a customer satisfaction (CSAT) survey. We seek your feedback to improve what we do, which in turns helps us to anticipate and meet your requirements.
$1 for every response and $5 for each meaningful comment is donated to Backtrack, an organisation helping young people who have lost their way.
If you come across any issues or difficulties, don't hesitate to reach out to us. We will take care of your request in light speed. Well, maybe not that fast. But we heard it's close.